Refund and Return Policy

Returns and Cancellations Policy:

At Night Section Inc., known as 3D Print Section, we strive to offer unparalleled customer service, including a comprehensive returns and cancellations policy designed to ensure your satisfaction.

Cancellation Policy:

You have the freedom to cancel your order at any point before it is shipped, without incurring any charges. This excludes custom orders, which are subject to specific terms outlined below.

Should you need to cancel an order, please reach out to our dedicated support team promptly. You can contact us during business hours at +1 (647) 450-2265, initiate a chat session via the bottom-right corner, or send an email to support@3dprintsection.com.

Cancellation of Custom Orders:

Custom or made-to-order items, such as those from our custom order brands like 3D Potter, cannot be canceled or refunded once production has commenced. These items are tailored to your specifications and undergo production immediately upon order confirmation. Our warranty ensures the delivery of a fully functional product meeting your requirements.

If you are uncertain whether your order falls under this category, please don't hesitate to contact us for clarification.

Refunds and Returns:

In the event that you need to exchange a product, you may do so, with the understanding that you are responsible for any associated shipping costs. Due to the rising costs of LTL/freight shipping, outright returns will incur a 25% cancellation fee along with return shipping charges. However, if you opt to replace the product, we may offer assistance with covering some of these costs, depending on the item.

Return Timeframe:

You have a generous 14-day window from the date of delivery to return your item(s). We want to ensure you have ample time to experience and evaluate your new 3D printer or accessories.

Return Process:

To kickstart your return journey, simply follow these steps:

  1. Reach out to our dedicated support team at support@3dprintsection.com within the 14-day return window to initiate the process.
  2. Provide your order details, including the order number and the item(s) you wish to return.
  3. Our team will guide you through the return process and provide you with a Return Authorization number (RA#). This step is crucial for ensuring smooth processing of your return.
  4. Safely package your item(s), ensuring they're in their original condition and packaging.
  5. Ship your return to the address provided, making sure to include the RA# on the package.

Once we receive your returned item(s), our expert team will carefully inspect them to ensure they meet our return criteria.

Refund Process:

After inspection, we'll notify you via email regarding the approval or rejection of your refund request. If approved, your refund will be processed within a reasonable timeframe, typically within 14 days. The refunded amount will be credited back to your original method of payment.

Rest assured, we're here to assist you at every step of the return process. If you have any questions or need further assistance, don't hesitate to contact us.

Thank you for choosing us as your 3D printing destination!

Shipping Times:

We are committed to expediting your order as swiftly as possible. Estimated shipping times are provided on product pages, with all orders typically dispatched within 1-2 business days and delivered within 1-14 business days. While we strive to meet these timelines, occasional delays beyond our control may occur. We appreciate your patience and understanding during such instances.

Please Note:

By making a purchase from Night Section Inc., you acknowledge and agree to our Exchange Agreement, which includes:

  • Inspection of packages upon delivery, with any damages promptly reported within 24 hours.
  • Acknowledgment of responsibility for return shipping costs and adherence to specified return conditions, including products being unopened and unused.
  • Understanding that refunds are subject to certain conditions, including the timing of cancellation relative to order fulfillment.
  • Awareness that unauthorized returns will not be eligible for refunds.

Damages:

Upon receipt of your items, please thoroughly inspect the packaging for any signs of damage. Should you discover any issues, please document them and notify us within 24 hours. We will assist you in processing an insurance claim for any damages incurred during transit.

Warranty:

Warranty coverage varies by manufacturer, as detailed on individual product pages. Damages reported beyond 30 days from receipt are not eligible for warranty claims.

Chargebacks:

We prioritize customer satisfaction and urge you to reach out to us directly to resolve any issues. Instances of fraudulent chargebacks will be treated as theft, and we encourage cooperation in resolving concerns before resorting to such measures.

Contact support@3dprintsection.com for further assistance or inquiries.

By utilizing our services, you agree to abide by these terms of use.

For inquiries regarding late or missing refunds, please contact us at support@3dprintsection.com, and we will promptly assist you in resolving the matter.